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Caring for the Customer SS3: Managing Activities (ILM Super by NEBS Management

By NEBS Management

This workbook will permit managers to:

· clarify the which means and importance of shopper care;
· determine their inner and exterior customers;
· determine their consumers' expectancies and any components during which they're failing to fulfill them;
· offer an efficient lead for his or her crew in elevating the traditional of shopper care;
· make sure that they and theirr workforce individuals practice to a excessive ordinary in customer-contact situations.

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